1. Introductory Provisions

The company Mimopass Sabalic [Rosenburgstrasse 10, 8630 Rüti, Switzerland] (hereinafter referred to as the “Company”) is the owner and holder of the rights to the “Mimopass” platform on which interested users can post their advertisements for the transport of items in order to find potential transporters for the advertised transport (hereinafter referred to as the “Platform”). Transporters are passengers who travel to agreed or scheduled destinations during agreed or scheduled times. In order to increase the utilization of their route, transporters transport the sender’s shipments according to the created request for transport and agreement with the sender. The platform is available on the website www.mimopass.com. Use of the platform is enabled without paying a financial fee. However, the Company has the right to arrange in the future that the use of the Platform is subject to a fee. Users of the Platform will be informed of any changes in the application of the services offered by the Company (hereinafter referred to as the “Services”) in due time.

The General Terms of Use (hereinafter referred to as the “Terms”, “Terms of Use”) are intended to govern access to and use of the Platform and constitute the entire agreement between you and the Company in relation to your use of the services. By accessing and using the Platform, you understand and accept that the Company is not a party to any contract, agreement or contractual relationship of any kind between registered, unregistered users or third parties and assumes no responsibility for the aforementioned relationships.

In any case, no employee-employer, power of attorney, agency or partnership relationship arises or will arise between registered, unregistered users or third parties and the Company.

By registering, you confirm that you have read and fully accepted these Terms.

2. Definitions

In this document, the following words have the following meanings:

"Company" has the meaning set out in point 1.
"Platform" has the meaning set out in point 1.
"Services" are all services offered through the Platform.
"Website" means the website available at www.mimopass.com.

"Registered User" is a person who has opened a user account on the Platform and has accepted these Terms.

"Unregistered User" (e.g. Receiver) is a person who has not opened a user account on the Platform, but who is involved in the transportation of packages and cooperates with other registered users and has accepted these Terms.

"Services" are the services of the Platform that enable the sending of packages. This includes, for example, the creation and publication of a request for transportation, a transportation offer, the selection of a transporter, the booking of transportation and the agreement with the selected transporter. Furthermore, the services should enable interaction between registered users and promote networking between favorite users for the purpose of performing transportation.

"Sender" is a registered user who creates a transportation request; requests a paid service to transport his package to an agreed location at an agreed time. The sender selects the best transportation offer for himself.

"Transporter" is a registered user who offers a delivery service for a fee via the Platform at the request of the sender.

"Receiver" is a registered or unregistered user who receives the sender's package from the transporter.

"Participants" are persons who interact with each other or are connected. These are at least two persons who are connected due to a request for transportation, a transportation offer, a booking of transportation or an agreement to transport a package.

"Package" is/are the item(s) that the sender described in the transportation request and authorized for transport.

“Request for transport” is an advertisement published by the sender on the Platform for the transport of a package between two specified locations at a specified time. You create a request for transport by clicking on the “Send Package” button displayed on the Website.

“Favorite User” is a registered user who has been marked as a “favorite user/transporter” by the sender after the shipment has been transported, and the transporter in turn confirms that he is a “favorite user/sender”. The sender can contact the favorite transporter at any time via the Mimopass chat.

“Transport Offer” means the transporter’s offer for a paid delivery service (in euros or Swiss francs). The transport offer is created based on the request for transport drawn up by the sender.

“Transport Reservation” means the transport contract between the sender and the transporter. The place of collection/delivery of the package, the time (time of collection and delivery of the package) and the cost agreements are specified in the transport reservation. The transport reservation is created when the sender selects and confirms the transporter.

3. Conditions for registration on the Platform / Registered User / Verification

3.1. Only adults (over 18 years of age) may register on the Platform and undertake as follows:

- that all information provided by them is true, accurate, current and complete, and will remain so,

- that they are capable of entering into a legally binding contract,

- that by accessing and using the Services they do not violate any laws, regulations or obligations they have towards the Company, third parties and registered or unregistered users.

The Company cannot guarantee the truthfulness, reliability or validity of the information.

3.2. The Platform allows registered users to use the Services. If you are not a registered user, you cannot use the Services. To open an account, fill in all required fields in the registration form. Confirm your e-mail address via the link sent to you by the Company. You must first read and accept these Terms and the Data Protection Statement. All registered users can choose between three roles and act as a sender, transporter or receiver. However, you cannot be the sender, transporter and receiver of your own package at the same time. If you lose or disclose your password, you are responsible for any misuse of your data and the consequences of using your account. You undertake not to open or use secondary user accounts under your name or the name of a third party.

4. Use of the Services

The Company reserves the right to remove or block transportation requests or your profile that do not comply with the Terms or may harm the reputation of the Platform, at its sole discretion, without prior notice. You confirm that you understand that there are no employee-employer relationships, power of attorney, representation or partnership relationships between registered or unregistered users, third parties and/or the Company, for any reason.

4.1. Creating a transportation request

As a registered user, you can fulfill transportation requests on our Platform by publishing information about the planned transportation and the package (date of transportation, time of transportation, place of pickup and delivery, a short description of what you are sending, etc.). The transportation request is published on the Platform up to and including the delivery date, i.e. until the sender selects a transporter.

4.1.1. By publishing a transportation request and booking a transportation request, you confirm that you have read and understood the following:

- the package from the transportation request contains legal items and is therefore not illegal. You confirm that possession of the package under applicable law is not a criminal offense for you, the transporter, the receiver or any third party,

- you have informed yourself in advance about applicable laws, regulations and rules (such as what you can and cannot send) and will comply with them,

- as the sender you have all necessary permits to send and transport the package,

- you have the right to send the package in accordance with applicable law or contract,

- the transportation reservation you make with the selected transporter exists only between you and the transporter. The Company is not in any way involved in the contracts or contractual relationships between the parties. The Company's liability is completely excluded,

- that any information published in the transportation reservation, in the transportation request or in the transportation offer (such as pick-up/delivery time, date and place, package description and photos and other information) may not be accurate and is subject to change if the sender, transporter or receiver so mutually agree. The Company is not responsible for any incorrect information, changes, deviations from the published information and cannot be held liable to any party involved,

- if the contents of the package (all items to be transported) deviate from the request for transport, the transporter has the right to refuse the transport. The Company does not assume responsibility for cancellation, losses or financial damage caused by this,

- if the package you handed over to the transporter contains illegal items and is subject to criminal or misdemeanor prosecution, the Company's liability is completely excluded.

4.1.2. Transport offer

If you want to participate on the Platform as a transporter, you must enter the following information:

- information about your means of transport / means of travel,

- whether you offer door-to-door transport service.

You can offer one paid transport per request for transport. You can contact the sender after submitting the transport offer.

If you act as a transporter and offer transportation, you confirm that you have read and understood the following:

- you guarantee the accuracy and truthfulness of all information about your means of transportation/travel and you undertake to deliver the package in accordance with the request for transportation and the conditions agreed upon with the sender,

- if the contents of the package contain illegal or prohibited items and you agree to the transportation, you understand that possession of the package is subject to criminal or misdemeanor prosecution under applicable law,

- when collecting the package, you are solely responsible for checking the contents and you collect it from the sender at your own risk. The Company's liability for any consequences related to the package is completely excluded,

- you have informed yourself about applicable laws, regulations and rules (for example, what can and cannot be transported) and you undertake to comply with them,

- as a transporter, you have all necessary permits to send and transport the package,

- the transport of the package is a contract between you and the sender and/or receiver, and the Company is not in a contractual relationship or agreement with any of the aforementioned parties. The Company's liability is completely excluded,

- that any information published in the transport reservation, in the request for transport or in the transport offer (such as the time of collection/delivery, date and place, package description and photos and other information) may not be accurate and are subject to change if the sender, transporter or receiver so mutually agree. The Company is not responsible for any incorrect information, changes, deviations from the published information and cannot be held liable to any party involved,

- you have the right to refuse transportation when picking up the package if you have discovered discrepancies or illegal/prohibited items. Do not accept transportation that may harm you in any way,

- you are solely responsible for all costs associated with transportation, and you will not ask the Company to participate in these costs.

4.2. Selection of transporter and reservation of transportation

The sender selects the transporter according to its own criteria/preferences, and the Company has no influence on the said selection. Each request for transportation indicates the lowest offered price for transportation. The sender must select the transporter no later than the day of delivery in order to make a transportation reservation. Otherwise, the request for transportation will expire and the parties involved will not bear any costs (until that day).

5. Financial conditions
5.1. Participation in costs

The Company assumes no responsibility for the agreement between the sender and the transporter. The payment terms for toll transportation are the subject of a separate agreement between the transporter and the sender. The Company assumes no responsibility for any payment terms and does not enter into any agreement on payment or payment processing.

6. Conduct and obligations of registered users on the Platform

6.1. You hereby confirm:

• that you will comply with these Terms of Use and the Data Protection Statement,

• that these Terms of Use take precedence over all oral or written agreements between registered, unregistered users or third parties regarding their mutual relations in connection with the services offered by the Company,

• that you are responsible for compliance with all applicable regulations that apply to you,

• that as a sender or transporter you have all necessary permits to send and transport packages,

• that you are responsible for compliance with the rules and obligations relating to the use of this Platform,

• that you will not assign or transfer your rights and obligations; the very attempt to transfer your rights and obligations is not permitted.

You assume full responsibility for any type of use and direct or indirect consequences arising from the use of the Services offered by the Company. You agree that the Company shall not be liable for any disputes of any kind, financial damages, criminal and civil consequences and related costs arising from the use of the Services offered by the Company, for and between registered, unregistered users or third parties. You undertake not to create or use another user account under your name or the name of a third party. You undertake that all your oral statements, written content, behavior and actions will be morally and ethically correct and will not cause mental, emotional, physical or other negative and unwanted pain and consequences. Abuse of any kind towards registered and/or unregistered users and/or third parties or the Company, which could have criminal or civil consequences, is also prohibited. Furthermore, spreading falsehoods, defamation and making malicious statements is prohibited.

Contacts that are not for the purpose of transporting goods are not permitted.

Cancellations, damages and losses that occur during the use of the Platform services are resolved as agreed between the parties involved. The transport of packages, cancellations, damages and losses fall under the responsibility of the parties involved; the Company is not liable for the above, even in the event of difficulties in transportation or if the transportation does not meet your expectations or the agreed conditions, or if the behavior of one of the parties involved or actions on their behalf do not meet your expectations. The Company will not become involved in a dispute in the event that a dispute arises between the parties involved.

If it is determined that there is an obligation to report or pay taxes for request for transports or transport offers, each registered user, each non-registered user and each third party are responsible for reporting their actions and paying and submitting the financial burdens and obligations arising therefrom. You undertake to comply with any request from the competent administrative or judicial authorities, in particular for the purpose of preventing and combating money laundering.

6.2. Transporter Obligations

If you use this Platform as a transporter, you agree and acknowledge the following:

• compliance with the terms of paragraph 4.1.2. "Transportation Offer",

• the responsibility for the means of transport/travel offered on the Platform lies with the transporter, and the transporter guarantees that it is legally allowed to use the means of transport/travel,

• that you offer your services only for request for transports that you can fulfill and carry out,

• at the request of the Company, the sender or the receiver, you will provide your driver's license, identity card and any other document that proves your travel as a transporter on the Platform,

• that you comply with the terms of the request for transport and the terms agreed upon with the sender,

• that you always collect the package at your own risk,

• that you may not offer unfulfillable, invalid or false transport offers and may not make unfulfillable, invalid or false transport reservations in order to abuse the trust of other registered users, deceive them and cause them damage and losses of any kind,

• that in the event of a delay or change in transport or in the event of cancellation of transport by the transporter or related losses or financial damages, the sender will be informed as soon as possible by the transporter. The Company assumes no liability in this regard, and any further agreements between the parties involved are expressly concluded only by those parties. The Company does not assume the role of mediator in a dispute between the parties,

• in the event of cancellation, delay or change in transport by the sender and the associated losses or financial damages, the Company does not assume any responsibility, and all further agreements between the participants involved are expressly concluded only by those participants. The Company does not assume the role of mediator in a dispute between the participants,

• in the case of transport across national borders, all necessary documents and permits must be available at all times. You confirm that you are familiar with all regulations regarding transport and therefore assume full responsibility for the contract with the sender,

• as a transporter, you confirm that you have all necessary permits for sending and transporting packages.

6.3. Obligations of the sender

If you use this Platform as a sender, you agree to the following:

• you accept the terms and conditions contained in section 4.1. "Creating a request for transport", section 4.1.1. and section 4.2.

• that you will not send prohibited or illegal items and that you will not attempt to mislead or keep the transporter in a state of misguidance,

• that as the sender, you possess all necessary permits for sending and transporting packages,

• that you will at all times respond to the Company or the transporter requesting you to show your ID card or a document proving your identity,

• that in the event of a delay, change or cancellation of transportation, you will immediately notify the transporter,

• that you will not create unfulfillable, invalid or false transportation requests in order to abuse the trust of other registered users, deceive them or cause them damage and losses of all kinds,

• that in the event of cancellation by the sender, failure to perform transportation by the selected transporter or related losses or financial damages, the Company is not liable, and all further arrangements between the parties involved are made exclusively by those parties. If you wish to find a new transporter, you will have to complete a new transportation request.

7. Account Termination, Access Restriction and Termination of Contractual Relationship

You may terminate your contractual relationship with the Company at any time free of charge without giving any reason. To do so, select "Delete Account" on your profile page.

All services may be used in accordance with the Terms of Use. The Company reserves the right to suspend, refuse or cancel the services at its sole discretion, in the event of a violation of these Terms of Use, suspicion of fraud or for the purpose of an investigation. The Company reserves the right to immediately terminate the contractual relationship with you without prior notice and to temporarily or permanently block your account. You will be notified of such measures before they are implemented. The Company may freely decide to continue to apply or discontinue the measures taken.

The Company is not liable for any damages resulting from changes, suspensions or cancellations of the services.

The Company offers customer support in German, English, Croatian, Bosnian and Serbian (Latin script only).

8. Lack of supervision and regulation

In the event of any disputes between registered and/or unregistered users and/or third parties, the Company is not responsible for resolving disputes. The activities of the Company and its services are not subject to supervision or regulation as of this date.

9. Personal data

By using the Platform, you acknowledge and agree that the Company collects and processes your personal data in accordance with applicable regulations and the Data Protection Statement.

10. Intellectual property
10.1. Content published by the Company

The Company is the sole owner of the intellectual rights to all services, content, platforms, software and databases. The Company grants you the right to use the platform and services for your personal needs. Any other use of the platform and services and their content without the prior written permission of the Company is prohibited. In particular, you are prohibited from:

• reverse engineering any part of the Platform,

• copying the Platform and the Services and publishing content that is only available to registered users, unless expressly authorized by the Company,

• extracting data from the Platform.
10.2. Content you publish on the Platform

You agree to make your content available to the Company worldwide and for the entire duration of the contractual relationship for the purpose of providing services. The Company may store and use your content in any way and on any recording media. Furthermore, the Company may disseminate your data via communication protocols worldwide and adapt, translate and/or use your content, access all known and future digital media in order to make the Platform available to the public and provide its services in different languages. Changes to the design of your content may be made to adapt it to the Platform upon publication and/or to graphically adapt it to the Platform. You retain your moral copyright.

11. Purpose of the Platform

As described above in point 1. "Introductory Provisions", Mimopass is an online platform for connecting users seeking goods transportation services, in order to find potential transporters. The Company has no control over the behavior of its registered users. The Company does not own or operate any means of transportation/travel on the Platform, nor does it offer its own means of transportation or transportation services, nor does it act as a transporter on the Platform. The role of the Company is limited only to providing access to the Platform.

You understand and agree that the Company is not involved in any contract, agreement or contractual relationship of any kind between registered, unregistered users or third parties, and that it assumes no responsibility for this. You understand and agree that there is no employee-employer, power of attorney, agency or partnership relationship between registered, unregistered users, third parties and the Company, regardless of the reason. No related person, transaction, joint venture or partnership is created between you and the Company and you may not act in the name or on behalf of the Company.

You understand and agree that the Company cannot verify whether the published requests for transportation and the offered locations and means of transportation/travel contain true and valid information. Registered and unregistered users (transporters, senders, receivers) are personally and solely responsible for their actions and the consequences of their actions, as described in these Terms.

The Company cannot be held liable for the actual performance of the transport, in particular in the following cases:

• when illegal or legally prohibited items are handed over to the transporter for transport within the country and across borders,

• when the sender provides incorrect information in his profile, request for transport, transport reservation or in a written or oral agreement with the transporter,

• if the transporter's profile or transport offer contains incorrect information or if other false information is provided regarding the transport and if written or oral agreements are concluded with the sender that lead to any damage or loss on the part of the sender,

• cancellation or change of transport by a registered or unregistered user,

• non-payment or non-compliance with the agreed prices and transport conditions.

12. Platform availability and operation

To the extent possible, the Platform will provide its services 24 hours a day, 7 days a week. In the event of works (maintenance, data updates, power outages, network restrictions and the like), the Company reserves the right to limit or completely suspend access without prior notice.

13. Changes to the Terms of Use

The Company may change these Terms of Use for commercial or technical reasons and in accordance with regulations. The new version of the Terms of Use will be dated and will be published in advance on the platform.

14. Applicable law – litigation

These Terms are written in English, German, Croatian, Serbian and Albanian and are subject to Swiss law. In the event of a dispute or complaint against the Company, its Platform or services, mediation should be sought. In order to comply with applicable dispute resolution regulations, all complaints must be submitted in writing. Among other things, a written complaint can be submitted via the following online dispute resolution platform: ec.europa.eu/consumers/odr

15. Other

You agree to the use of your contact details by the Company in the event that we need to contact you. Contact may be by post or email, or by telephone.

16. Legal notices

This Platform is owned by Mimopass Sabalic, a company with its registered office at Rosenburgstrasse 10, 8630 Rüti, Switzerland and is represented by its CEO Dinka Sabalic.

For all inquiries, please send an email to info@mimopass.com

Version valid as of 04.11.2025.